DM
Dorothy M
1 reviews | Active since Nov 2025
11 Nov 2025, 18:25
C5omplain
I'm writing to express my extreme disappointment and frustration with Clientele. Despite my repeated attempts to cancel my policy, I'm still being charged R600 every month. Every time I call, I get a different consultant who gives me conflicting information. As a pensioner living on less than R2500 per month, this is a significant burden. I've tried to dispute the charges with my bank, but they can't assist me. I feel like Clientele is taking advantage of vulnerable people like me. I want my money back. It's been months since they have been taking it, and I'm demanding a refund. Clientele, please pay me back the money you've taken unfairly.
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Replies (2)
Clientele Life's replyOfficial
11 Nov 2025, 21:05 Dear Dorothy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply11 Nov 2025, 21:05
Official
Dear Dorothy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
12 Nov 2025, 11:55 Dear Dorothy M, At the outset I would like to apologize for the inconvenience we might have caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 12th of November 2025. Furthermore , I have informed you that we do not have any records whereby a cancellation request was received by the office since the inception of your cover and further explained that for any policy related matter you need to contact the company you took out a cover with and not your banking institution. I would like to thank you for the decision you made on even day to still continue having a cover with Clientele Life. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Best regards,
Clientele Life's reply12 Nov 2025, 11:55
Official
Dear Dorothy M, At the outset I would like to apologize for the inconvenience we might have caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 12th of November 2025. Furthermore , I have informed you that we do not have any records whereby a cancellation request was received by the office since the inception of your cover and further explained that for any policy related matter you need to contact the company you took out a cover with and not your banking institution. I would like to thank you for the decision you made on even day to still continue having a cover with Clientele Life. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Best regards,