AM
Arnold M
1 reviews | Active since Aug 2019
26 Aug 2019, 13:36
c
Hi there I had cancel my funeral cover last month and I've been sending e-mails and calling but their response was wait for 45 working days but my money was deducted without my permission at their own date, I had experience a terrible service from clientele life even if I see their advert on tv I just change a channel my name is Arnold Matukane I've never experience such in my life I just forgot the consultant who was assisting as deleted all massages in my phone
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Replies (3)
Clientele Life's replyOfficial
26 Aug 2019, 14:00 Dear Arnold M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply26 Aug 2019, 14:00
Official
Dear Arnold M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
AM
Arnold M's updateReviewer Update
26 Aug 2019, 14:03how long would it take cause you guys always saying the same thing
AM
Arnold M's update26 Aug 2019, 14:03
Reviewer Update
how long would it take cause you guys always saying the same thing
Clientele Life's replyOfficial
27 Aug 2019, 09:49 Dear Arnold M As per our telephonic discussion we have addressed all raised concerns and explained the reason for the given turnaround time to process the refund for the policy which was cancelled during the grace period. We would also like to take this opportunity to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
Clientele Life's reply27 Aug 2019, 09:49
Official
Dear Arnold M As per our telephonic discussion we have addressed all raised concerns and explained the reason for the given turnaround time to process the refund for the policy which was cancelled during the grace period. We would also like to take this opportunity to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist