SG
Sannon G

1 reviews | Active since Aug 2024

06 Aug 2024, 17:24

******* by a Clientele sales agent

I have been ******* by n Clientele sales agent today who took out a life policy whiteout my acknowledgement or my permission in my name. They told me they were giving out free food vouchers as a celebration gift. They asked me for my id number and account number along with my phone number. They told me I must wait for a SMS whit a voucher number but when I got home i received tons of messages from Clientele congratulating me on opening a funerals policy. They are deducting R370 per month. Money i do not have, as i am a student and a mom of 2. The only money i get is R304 from my Nsfas living allowance. Once they deduct that little bit of money I'm left whit nothing! I really need this thing stopped! I'm so disappointed in Clientele

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Replies (2)
Clientele Life
Clientele Life's reply07 Aug 2024, 13:32
Official
Dear Sannon G,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply30 Aug 2024, 16:05
Official
Dear Sannon G, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order. RegardsMarket Conduct