YV
Yolandi V
1 reviews | Active since Nov 2019
01 Jul 2025, 11:06
********* business conduct Clientele Life
********* business conduct. They told my CHILDREN (which by the way was under 18 on that day) that they will be receiving vouchers because they were shopping with partners - pick 'n pay clothing, mr price, etc. They asked for their banking details, and very naive my children gave them their banking details. Today a debit order went off their accounts, still not received any paper work for any policy which they belong to. Tried to phoned them, cant get through, they keep putting me through to the next department and then getting cut off. *********, dishonest, bad service.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Jul 2025, 11:57 Dear Yolandi K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's reply01 Jul 2025, 11:57
Official
Dear Yolandi K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's replyOfficial
02 Jul 2025, 08:59 Dear Yolandi K Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's reply02 Jul 2025, 08:59
Official
Dear Yolandi K Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Monica Ngubane
Market Conduct Investigator
Clientele Life