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Bongiwe M

1 reviews | Active since Jan 2024

05 Jan 2024, 20:58

********* Business Conduct

I am very appalled by Clientele's underhand tactics. I was at Maponya mall when 1 of their consultants wanted to explain their product offerings to me. I gave him my details believing that I would receive a phone call later as I was in a hurry not knowing that he had loaded a DebiCheck against my account without my permission.

I emailed *** at my disbelief of this ********* business conduct and no one has bothered to contact me. After reading so many fami**** complaints, I believe this is how Clientele trains their stuff.

This is disgusting to say the least and people should be aware of such companies who **** people for premiums!

0
Replies (4)
Clientele Life
Clientele Life's reply06 Jan 2024, 08:45
Official
Dear Bongiwe M, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  Lindiwe Mabizela
Service Support  Specialist
Clientele Life 
BM
Bongiwe M's update09 Jan 2024, 12:14
Reviewer Update
Are these responses automated from Clientele? They don't care at all and I am sure that their agents are out there in the malls still ****ming people. This is ridiculous honestly! How would you trust this company with 'dignified' services they claim to offer. Totally horrible experience with Clientele!
Clientele Life
Clientele Life's reply10 Jan 2024, 11:08
Official
Dear Bongiwe M,   It is our pleasure to address your concerns. We apologize for any inconvenience caused.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Please note that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply10 Jan 2024, 12:37
Official
Dear Bongiwe M,   We confirm that we have made contact with you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the inconvenience caused.  As per our telephonic discussion, we have confirmed that the Clientele Funeral Dignity Plan is currently on Hold status due to the Debicheck Mandate which is not yet approved and there will be no debit orders sent to go off from your bank account.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Nonhlanhla Ngwenya Service Support Specialist Clientele Life