1 reviews | Active since Jun 2015
Buried my Grandfather and my hope in cleintele
policy holder: Thando Sibanyoni Policy number: ********** 09
On the 11/10/2018 my brother and I called clientele claims to report that our grandfather has passed on, the service we received was pathetic the consultant showed no ramous.
we were told that the is only my brother on the policy as the policy holder, bare in mind this is a policy that is ''suppose'' to cover up to 18pp. when I requested for the sales record I was told I have no write to make that request not to forget to mention that this was a conference call and we made the consultant aware of it. Till this day no one has come back to my brother regarding the voice recording that we requested.
I am so disappointed in clientele as a whole I don't want to mention the consultant's attitude was hideous,
I need the sales recoding's to be sent to my email address: **********
NB. Send all communication to me as my brother is not in a good state to be dealing with this contact number: ********** **********
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear nomzis
By now our Compliance Investigator has been in contact with you to provide you with the necessary feedback. As per your request the call recordings were sent to your email address provided.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to the concerns raised within the given turnaround time.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Team
Dear nomzis
By now our Compliance Investigator has been in contact with you to provide you with the necessary feedback. As per your request the call recordings were sent to your email address provided.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to the concerns raised within the given turnaround time.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Team