BM
Boitumelo M
1 reviews | Active since Jun 2018
11 Apr 2019, 14:15
BULL****
I have a problem of which you have been a customer with the company for a long time , but to make an arrangement for a couple of months it is a hustle.....Bull**** of a company where they do not value their customers and all they do the give supervisors to talk to , managers are never available to sort out such issues.
Can someone in a higher position who can be able to help me with my regard give me a call back ASAP so i can also move on with my life
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
11 Apr 2019, 14:36 Dear Boitumelo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply11 Apr 2019, 14:36
Official
Dear Boitumelo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
15 Apr 2019, 08:46 Dear Boitumelo M
Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, I have confirmed that our system can only put a policy on hold for one month and this can only be done once every after 12 months.
Should you remain unhappy with the decision you may follow the Complaints Procedure as detailed during our conversation.
Please note that should you require any further assistance in this regard please feel free to contact us again. Yours sincerely.
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, I have confirmed that our system can only put a policy on hold for one month and this can only be done once every after 12 months.
Should you remain unhappy with the decision you may follow the Complaints Procedure as detailed during our conversation.
Please note that should you require any further assistance in this regard please feel free to contact us again. Yours sincerely.
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply15 Apr 2019, 08:46
Official
Dear Boitumelo M
Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, I have confirmed that our system can only put a policy on hold for one month and this can only be done once every after 12 months.
Should you remain unhappy with the decision you may follow the Complaints Procedure as detailed during our conversation.
Please note that should you require any further assistance in this regard please feel free to contact us again. Yours sincerely.
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, I have confirmed that our system can only put a policy on hold for one month and this can only be done once every after 12 months.
Should you remain unhappy with the decision you may follow the Complaints Procedure as detailed during our conversation.
Please note that should you require any further assistance in this regard please feel free to contact us again. Yours sincerely.
Lindiwe Mabizela
Service Support Specialist
Best regards,