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TN
Tlaki N

1 reviews | Active since Jan 2013

28 Mar 2024, 04:16

Bullies. *******. I want my money back

I am extremely annoyed with clientele tendencies.they made my bank their home. They debit my account as and when they please. They took my money on the 25th and again the 27th. Why do they double debit my account ? And this is not the first time they are ******* .i did not authorise this. I want my money back as quickly as they took it.or they should cancel this policy im tired of living on the edge every time there's money in my account because of clientele.

0
Replies (3)
Clientele Life
Clientele Life's reply28 Mar 2024, 11:21
Official
Dear Tlaki,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply28 Mar 2024, 12:58
Official
Dear  Tlaki, 

It is our pleasure to address your concerns. We apologize for any inconvenience caused. 

Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.

Please note that we will contact you again to assist you further regarding your complaint. 

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.

Yours sincerely, 

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply28 Mar 2024, 15:29
Official
Dear Tlaki,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  As per our telephonic discussion, we confirm that the policy was cancelled as per your request. Please note that the letter confirming your policy cancellation has been sent to your email address.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life