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cherilee E
1 reviews | Active since Jun 2020
07 Jan 2026, 11:18
Bull sh*** service from Clientele
I received a call in November to take out a funeral policy, the consultant who assisted told me that I would get grocery vouches, the 1st debit went off in December....I check no vouches the consultant who assisted bull sh*** me about the vouches and new I would exceed my cooling off period, I tried to reverse the debit order with my bank and was advised because it is de*****eck they can't assist me, I phones clientele to cancel my policy and refund my money back now im being told that the cooling off period has been exceeded and they can't refund me what bull is that give me my vouchers or refund my money immediately, FYI I haven't received any documents.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
07 Jan 2026, 11:23Dear Cherilee E,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Jan 2026, 11:23
Official
Dear Cherilee E,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
07 Jan 2026, 13:50Dear Cherilee E,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback and conformed that the policy is cancelled.
The call recording has also been sent to you.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback and conformed that the policy is cancelled.
The call recording has also been sent to you.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct,
Clientele Life's reply07 Jan 2026, 13:50
Official
Dear Cherilee E,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback and conformed that the policy is cancelled.
The call recording has also been sent to you.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback and conformed that the policy is cancelled.
The call recording has also been sent to you.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct,
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cherilee E's updateReviewer Update
07 Jan 2026, 14:06Im still waiting patiently for the recording so from my side nothing has been resolved can I get a refund
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cherilee E's update07 Jan 2026, 14:06
Reviewer Update
Im still waiting patiently for the recording so from my side nothing has been resolved can I get a refund
cE
cherilee E's updateReviewer Update
07 Jan 2026, 16:02I received the recording as per the consultant the policy will only be active after the duration of 6 months, as per the recording once I download the app all benefits will be immediatel available, as per your call can you please tell me where it stated on the recording that the vouches will only be available after the six months
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cherilee E's update07 Jan 2026, 16:02
Reviewer Update
I received the recording as per the consultant the policy will only be active after the duration of 6 months, as per the recording once I download the app all benefits will be immediatel available, as per your call can you please tell me where it stated on the recording that the vouches will only be available after the six months
Clientele Life's replyOfficial
09 Jan 2026, 11:16Dear cherilee E, Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. As discussed with our Investigator Rhandzu Manganyi, the escalation process was sent to your cell number. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply09 Jan 2026, 11:16
Official
Dear cherilee E, Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. As discussed with our Investigator Rhandzu Manganyi, the escalation process was sent to your cell number. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct