SO
Sophie O
1 reviews | Active since Sept 2023
19 Sept 2023, 13:11
Broken promises and disgusting customer service.
I am really disgusted by the customer service and my experience with Clientele Life. I have been a paying client for so many years. I have requested assistance with a long standing policy and have been sent back and forth. As a pensioner this is really disturbing as should something happen to me... How can I trust Clientele to fulfill their promises... I have been battling with Clientele to cash in a policy that has never missed a payment but I am sent back and forth with promises for call backs and my payout.
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Replies (2)
Clientele Life's replyOfficial
19 Sept 2023, 13:16Dear Sophie O,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Sept 2023, 13:16
Official
Dear Sophie O,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Sept 2023, 15:59Dear Sophie O
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply19 Sept 2023, 15:59
Official
Dear Sophie O
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life