1 reviews | Active since Feb 2019
broken promise #***
they connect with you, and make false promises, just to get you to agree to a mandate to sign up, but does not follow through. here is a copy of my email to services "Thulisile, I feel misled about the loan and policy you presented yesterday. You convinced me to sign up for the policy, but I'm still waiting for a call about the loan. I'm willing to cancel our agreement if you don't follow through on your commitment. Please honor your word and I'll honor mine. I can't secure loans from African Bank due to my self-employed status, but I can afford the agreed-upon payments of R479 for the loan and R429 for the insurance policy. It's your turn to act. If not, I'll share my disappointing experience on LinkedIn and HelloPeter."
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct