VM
Vuyokazi M
1 reviews | Active since Dec 2020
07 Dec 2020, 08:52
Bring my money back and cancel the reinstated policies
Please cancel the reinstated policy and pay my money back while at it please remove my name from you data base. I have been trying to get your help since last week no one is attending to my query. The agreement was that you will send my policy documents first and the first debit order will be on the 25th December not the 1st. Please bring back my money I was right to cancel my policies with you the first time.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Dec 2020, 14:22Dear Vuyokazi M,
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Dec 2020, 14:22
Official
Dear Vuyokazi M,
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Dec 2020, 15:36Dear Vuyokazi M,
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We have confirmed the reason for the early debit order, however, you requested to cancel all policies and the refund process was explained.
You confirmed that you were satisfied with the feedback and should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client.
We have confirmed the reason for the early debit order, however, you requested to cancel all policies and the refund process was explained.
You confirmed that you were satisfied with the feedback and should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team
Clientele Life's reply10 Dec 2020, 15:36
Official
Dear Vuyokazi M,
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We have confirmed the reason for the early debit order, however, you requested to cancel all policies and the refund process was explained.
You confirmed that you were satisfied with the feedback and should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client.
We have confirmed the reason for the early debit order, however, you requested to cancel all policies and the refund process was explained.
You confirmed that you were satisfied with the feedback and should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team