PM
Puseletso M
1 reviews | Active since May 2021
04 Dec 2024, 20:09
Bring back my money Clientele
I cancelled clientele perks debit order in August and till today they still debiting my account. The consultant told me that the policey will be cancelled after 30days and they will refund me my August money till today they *****ing from with unauthorised debit order that i cant even cancel on my bank app. I even went to capitec branch and they told me they cant even cancel it on their system and am not the only one complaining about this ****mers.
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Replies (2)
Clientele Life's replyOfficial
05 Dec 2024, 09:25Dear Puseletso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Dec 2024, 09:25
Official
Dear Puseletso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Dec 2024, 12:31Dear Puseletso M , We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in cancelling your Plan and for any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed the refunds turn around time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply05 Dec 2024, 12:31
Official
Dear Puseletso M , We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in cancelling your Plan and for any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed the refunds turn around time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist
Clientele Life
Clientele Life