Breaking our agreement of payment

Dear fredah M,

Thank you for raising your concerns and bringing this matter to our attention.

We have attempted to contact you today on the number provided to discuss and address your complaint, to no success.

Please be informed that we will contact you on 23 November 2020 to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist
Clientele Life  

Dear fredah M,

Thank you for raising your concerns and bringing this matter to our attention.

We have attempted to contact you today on the number provided to discuss and address your complaint, to no success.

Please respond to the email we sent and provide us with an alternative number or convenient time to call you in order for us to conclude our investigations.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist
Clientele Life 

Dear fredah M,

Thank you for raising your concerns and bringing this matter to our attention.

At the outset, we would like to apologize for any inconvenience you may have experienced.  

According to our system your specified debit day is the 28th of each month. It is important to note the following:

• Clientèle will use reasonable premium collection methods such as NAEDO tracking which may include debiting your account a few days early so you and your family will enjoy cover. If there is no money is your bank account on the agreed date we will try again over the next few days, should we have no success in your premium collection. 
• If Clientèle is not successful in obtaining your premium, we will resubmit the debit instruction to your bank at any time. This could potentially result in a double deduction on the next debit date.
• Should your premium be unmet at the end of the tracking period, a normal unmet fee will be charged, specific to your banking institute.

We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank), therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date.

Furthermore, as per our telephonic conversation, we confirm that if the early debit order raised on the 19th November was successful then we will not debit your account again on the 28th November.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindiwe Mabizela
Service Support Specialist
Clientele Life