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pm.joyisa pm.joyisa
1 reviews | Active since Mar 2013
02 Aug 2022, 08:43
Breach of protection of personal information act
They breach POPIA act by giving my sister a picy she is not aware of. On the first of August an unauthorized debit order of R300 went through her capitec account with clientele reference number ***DE723DECK. This companies are desperate in such a way that they now de*****ing innocent people. She is illiterate and does not even remember talking any clientele staff in her life, yet money was debited.
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Replies (2)
Clientele Life's replyOfficial
02 Aug 2022, 11:57Dear Mthoko M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Aug 2022, 11:57
Official
Dear Mthoko M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Aug 2022, 16:38Dear Mthoko M
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the matter and that one of our investigators has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Life's reply03 Aug 2022, 16:38
Official
Dear Mthoko M
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the matter and that one of our investigators has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct