1 reviews | Active since Dec 2017
****** ****** and a bunch of *******
yesterday i called clientelle to cancel a policy I had with them. I was told that the policy will be cancelled and a few minutes later I received an sms saying it was cancelled. After that sms another one comes saying my account will be debited early this month due to the holidays. how because my policy is cancelled? i thought i had nothing to worry about. This morning I wake up and my account has been debited. so i am paying for something i dont have anymore. When i called this morning an agent told me to call my bank to reverse the payment while she knew very well its not possible to do that. what ****ed me off is that my friend who has the same policy has not been debited even though her debit date is the same day as mine. You people are a bunch of *********. i want this issue dealt with before the holidays are over.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we contacted you 20 December 2017 to discuss the concerns raised.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We confirmed that your policy has now been cancelled and there will no be further debit orders. Should you wish to continue with your policy, please do not hesitate to contact us so that we can gladly welcome you back as a valued client.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we contacted you 20 December 2017 to discuss the concerns raised.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We confirmed that your policy has now been cancelled and there will no be further debit orders. Should you wish to continue with your policy, please do not hesitate to contact us so that we can gladly welcome you back as a valued client.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist