BLATENT REFUSAL TO CANCEL POLICY !

I find the conduct of Clientele Life to be highly grossly ********* and ********. They simply refuse to cancel my funeral policy. Which is in stark contract to how they went out of the way to contact me when I expressed interest in the funeral policy.

Early last month, I made a call to cancel my policy. I was informed the cancellation would be processed accordingly. After 3 days of not hearing anything, I logged a "call back". I was called by an agent who attempted to persuade me to convert my policy into an investment policy. I told him to confirm cancellation of my policy before they talk to me about investments policies. He took my instruction and I never heard from anyone again. To my utter shock, they STILL deducted my account.

I noted later that 2 weeks prior, they had sent me an email asking for my policy number and other details, HOWEVER even if I had seen this email, I had already provided all my information in BOTH the aforementioned calls and I was assured that the policy would be cancelled. In any event, even my response to THAT email was ignored.

If they can blatantly ignore numerous cancellation requests in order to profit from unauthorized deductions, one wonders how they treat claims.

I DEMAND A IMMEDIATE CANCELLATION OF THE POLICY AND A REFUND OF THE LATEST DEDUCTION MADE FAILING WHICH I'M COMMENCING FORMAL LEGAL PROCEEDINGS.