1 reviews | Active since Feb 2017
Billing of account without consent
One star is not even worth it for clientele!! I recently taken out the Clientle H.E.L.P plan were I agreed appon to start the cover from 27 January 2018!!!! To my surprise I recieved an sms from them that they will be debeting my account early THIS MONTH (DECEMBER ) were I only agreed to start the plan from (JANUARY 2018) so I phoned clientle and they refuse to change the details and to not debet my account but they still going forward to debit my account THIS MONTH. I hope that clientele is aware that this kind of action is considered as ***** and that by debeting my account is theft as I have not agreed and or gave them permissions to debet my account in DECEMBER BUT ONLY FROM JANUARY 2018!!! I have told them to cancelle this policy and they have refuced to do so! This is unbelievable how they will do as they please!! Will definitely not leave this matter here! And the policy documentation clearly states "that you get 30 days to review your documents without obligation and if you are not completely satisfied, simply contact us"WHATS THE USE ??
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We take pride in our service offering to clients and a review like yours is regarded in a very serious light.
We would thus like to unreservedly apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigators Lebogang and Kelebogile contacted you telephonically with the outcome of your complaint .
We trust you find this in order. You are welcome to contact us should any queries arise.
Dalene van Rayne
Supervisor
Compliance
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We take pride in our service offering to clients and a review like yours is regarded in a very serious light.
We would thus like to unreservedly apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigators Lebogang and Kelebogile contacted you telephonically with the outcome of your complaint .
We trust you find this in order. You are welcome to contact us should any queries arise.
Dalene van Rayne
Supervisor
Compliance