1 reviews | Active since Apr 2020
Biggest *****
I invested with clientele from 2017 for 5 years, initially the investment was for 5 years. To my shock I was told it's a long term investment and I am not supposed to cash out. The agreement was for a period of 5 years but because clientele want to keep taking my money they took R6000 from my money and gave me small change apparently its for charges. I am disgusted at their service and I will never ever give them my hard earned money I regret the day I took up their investment as I trusted them to grow my money but at the end I got nothing instead they took a big chunk and gave me small change. Even their employees can't even explain what happened to my money. On the statement it says something else and they are telling me another story, they don't even send you a statement every month I only got 2 statements for a period of 5 years it goes to show that they are the biggest ***** and don't care about their customers or their money. All I want is all the money I have invested for a period of 5 years and I expect that amount in my bank account asap
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist Clientele LIfe
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist Clientele LIfe
Best regards,
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the concerns raised, feedback was provided and it was explained that our records indicate that the correct encashment process was provided to you in March 2017. Furthermore, upon contacting you we explained the required documentation for further assistance and you confirmed that you would forward the details shortly. We will be able to assist further upon receipt of the required documentation. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Best regards,
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the concerns raised, feedback was provided and it was explained that our records indicate that the correct encashment process was provided to you in March 2017. Furthermore, upon contacting you we explained the required documentation for further assistance and you confirmed that you would forward the details shortly. We will be able to assist further upon receipt of the required documentation. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Best regards,
