BM
Boitumelo M
1 reviews | Active since Nov 2019
24 Nov 2019, 17:40
Big ********!!!
Hi Clientele I was also ******* by your agents in joining something which I didn't approve of joining, and they took R239 two times. 24 November 2019 Please I need the money back and please assist in cancelling this whole thing.
I am so disappointed how you take money people's accounts without their concern This is totally robbing and ********
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Replies (2)
Clientele Life's replyOfficial
25 Nov 2019, 08:26Dear Boitumelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply25 Nov 2019, 08:26
Official
Dear Boitumelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
06 Dec 2019, 08:36Dear Boitumelo M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy is no longer active and the refund process was explained to you. Should you require further assistance please do not hesitate to contact us again. Yours sincerely , Compliance Department
Clientele Life's reply06 Dec 2019, 08:36
Official
Dear Boitumelo M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy is no longer active and the refund process was explained to you. Should you require further assistance please do not hesitate to contact us again. Yours sincerely , Compliance Department