JM
Jane M
1 reviews | Active since Jun 2015
26 Feb 2019, 16:02
Big ****
Some time in November 2018 I met Clientel agent in the mall,I requested them to do a quotation n they asked me which bank do I bank with because not all dont work with all banks, after telling them they requested to see my bank card so they can work on my quotation,little did I know m working with scarms who where processing a policy, after two mnths I went through my bank statement n realised they hv been deducting mnthly premiums, I repoted this to customer complaint who promised to investigate n come back to me and I'm still waiting to this day.how can ppl be so cruel when looking for business by de*****ing our hard earne cents?
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Replies (2)
Clientele Life's replyOfficial
27 Feb 2019, 07:44 Dear Ayanda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply27 Feb 2019, 07:44
Official
Dear Ayanda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
28 Feb 2019, 11:50 Dear Jane M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. You opted to cancel the plan after the investigator provided you with different options. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Compliance Department
Best regards,
Clientele Life's reply28 Feb 2019, 11:50
Official
Dear Jane M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. You opted to cancel the plan after the investigator provided you with different options. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Compliance Department
Best regards,