DM
Dakalo M

1 reviews | Active since Feb 2019

06 Sept 2021, 16:20

Beware of Clientele life ambassadors, They are ********

This is to warn other people. My sister went to town in Polokwane and randomly a Clientele life ambassador came and asked if she would to know if she qualifies for their life insurance. She then proceeded to give her details for the screening which they said they want ID number, stand number and account number. After a few minutes they told her she doesn't qualify but when money got deposited into her account, R285.00 was debited from her account and when she calls the ambassador, he drops her calls. The screening was done on the 7th of August 2021 (14h26) and the money debited out of her account on the 01 September 2021 (01h35). The ambassador's number is ***, he is found in Polokwane city outside a furniture shop opposite McDonalds. The debit order says Clientele took the money.

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Replies (2)
Clientele Life
Clientele Life's reply06 Sept 2021, 16:43
Official
Dear Dakalo M 

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
 
Clientele Life
Clientele Life's reply12 Oct 2021, 16:04
Official
Dear Dakalo Maphanda’s 

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 
 
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.   We would like to apologise for any inconvenience caused in this regard. 
 
We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so. 
 
Kind regards,
 
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