BEWARE OF CLIENTELE
<p>I took out a policy with Clientele 2 weeks ago (under immense pressure from the consultant, when all I wanted was options emailed to me before deciding which will suit me better). The next day I cancelled the policy in writing and received an SMS as well as email to confirm cancellation of the policy. Today money was taken out of my bank account by Clientele for the amount of the said policy (I originally asked pre cancellation that debit orders should go off the 7th of each month). So, if I had kept the policy they would take money whenever they feel like it. AND even when you cancel the policy within 24 hours... they STILL take the money. Please don't do business with these ******!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you Benita! This is totally unacceptable... I have debit orders going off of my bank account in 2 days and due to this, I will not have sufficient funds (hence the reason I cancelled the policy).
Thank you Benita! This is totally unacceptable... I have debit orders going off of my bank account in 2 days and due to this, I will not have sufficient funds (hence the reason I cancelled the policy).
SO.... I WAS PROMISED BY CLIENTELE TO REFUND THE UNAUTHORISED DEBIT ORDER WITHIN 10 DAYS... IT IS NOW DAY 12 AND.... NO REFUND IN SIGHT!!! NOT SURPRISED THOUGH!! IF YOU CAN TAKE MONEY WITHOUT PERMISSION, I GUESS YOU NOT GOING TO GIVE IT BACK EASILY. WILL BE OFF TO MY BANK TOMORROW TO REVERSE THE DEBIT ORDER MYSELF AND ALSO SIGN A STOP ORDER TO PREVENT YOUR SLEEZY COMPANY TO TAKE ANY FURTHER UNAUTHORISED MONEY FROM MY ACCOUNT.
ABSOLUTELY DISGUSTED IN YOU! I WILL NEVER DO BUSINESS WITH YOU.... EVER!!!
SO.... I WAS PROMISED BY CLIENTELE TO REFUND THE UNAUTHORISED DEBIT ORDER WITHIN 10 DAYS... IT IS NOW DAY 12 AND.... NO REFUND IN SIGHT!!! NOT SURPRISED THOUGH!! IF YOU CAN TAKE MONEY WITHOUT PERMISSION, I GUESS YOU NOT GOING TO GIVE IT BACK EASILY. WILL BE OFF TO MY BANK TOMORROW TO REVERSE THE DEBIT ORDER MYSELF AND ALSO SIGN A STOP ORDER TO PREVENT YOUR SLEEZY COMPANY TO TAKE ANY FURTHER UNAUTHORISED MONEY FROM MY ACCOUNT.
ABSOLUTELY DISGUSTED IN YOU! I WILL NEVER DO BUSINESS WITH YOU.... EVER!!!