EK
Eli K

1 reviews | Active since Jul 2013

02 Jul 2023, 16:14

BEWARE CLIENTELE LIFE - THEY ARE ******* .....

******* DEBITS FROM BANK ACCOUNT. Croseven Goba requested FUNERAL cover and was asked for his details (including bank details) to load him to the system whilst he was waiting for contact to offer beneficiary names - to date he has not been sent paperwork to advise names of beneficiaries, but for the past 3 months this company has deducted R280.00 from his bank account for LIFE INSURANCE ... a product he does NOT REQUIRE. They ignore correspondence, telephone calls - this money is deducted by debit order HE HAS NOT SIGNED ANYTHING. A FULL REFUND IS REQUIRED TO HIS BANK ACCOUNT.

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Replies (4)
Clientele Life
Clientele Life's reply03 Jul 2023, 14:28
Official
Dear Eli K 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
         
Yours sincerely, 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
Clientele Life
Clientele Life's reply05 Jul 2023, 10:30
Official
Dear Eli,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct Department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us.
 Regards Market Conduct 
EK
Eli K's update05 Jul 2023, 16:11
Reviewer Update
And their advice is THAT THEY WILL NOT REFUND THE MONEY TAKEN OUT OF THE ACCOUNT and subsequently received a message to say that the policy had been cancelled. The applicant asked for FUNERAL COVER, he was asked for his details, and told that within a few days he would receive Wassup on which he could enter the beneficiaries he would like to include in this cover. TO DATE NO SUCH PAPERWORK HAS BEEN RECEIVED, however three months' premium has been deducted from his bank account ..... advice was offered via phone today that he has been paying a premium for LEGAL cover - totally ridiculous because that is not what was asked for or agreed, and as seen from comments above, there should be more investigation into this ****amammie bunch ..... they prey on the vulnerable with their expensive adverti*****ts and nonsense. And NO, what an insult to say 'we trust you find this in order and that this matter has been resolved to your satisfaction' ..... they believe it is resolved, because their response is ENTIRELY TO THEIR SATISFACTION in that the money stays with them, and the applicant has no say in the matter.

This country is ******* from top to bottom, and the man in the street, the poor, the vulnerable are targets ......
EK
Eli K's update10 Jul 2023, 15:22
Reviewer Update
THESE PEOPLE HAVE NOT RESPONDED to the reality, simply cancelled the ridiculous policy they had put in place .... and so next it has to be the Ombudsman. They are without conscience, if you read the other posts on their ability to take money for nothing. The person discussed here got a job after trying really hard to succeed in that venture;his first thought was for the well-being of his family, and decided that Clientele Wasters were the way to go, to ensure dignity. He asked for a FUNERAL POLICY, the money was taken from his account, and BECAUSE HE DID NOT RECEIVE THE PAPERWORK HE WAS TOLD WOULD BE SENT FOR HIM TO COMPLETE i.e. ADD NAMES OF BENEFICIARIES, he called to ask when he would receive same, and only in this way it was confirmed that he was NOT PAYING FOR WHAT HE ASKED FOR. He has now cancelled the debit order, but the money taken *******ly from his account for three months, and which Clientele REFUSE TO REFUND, would have purchased 6 bags of mealie meal or several units of electricity or paid 5 months for his child to go to creche or winter clothes for his child, a refill of a 8kg gas cylinder to keep them warm and more - and YET these people REFUSE to refund money taken for a product HE DID NOT ASK FOR .... Their adverti*****t, which invades every lounge, should be removed for they have no integrity .....