Below par services and being taken for a ride

My mom had a family benefit funeral cover with clientele from 2015 with premiums deducted from her salary advise , on the 6th of Jan I lost my dad we phoned clientele to process the claim and to my mom's surprise my dad was not covered we then requested recordings from them and we were sent the recordings we have analysed the recording with the assistance of our attorney and and a friend from mnet we found look holes within the recordings over and above that we were refused the recordings from prior conversations had with my mother it is now almost the 9th of January we are left stranded by these bunch of ******. As a family we left to see to our selves how we will pay for our father to be laid to rest . This experience and service is appalling and our people are being taken for a ride. This must stop now false advertising at it's best to this day we have not yet received our copy of policy from the service . Kindly assist to solve this issue for us.