1 reviews | Active since Nov 2023
Being ****med
A Clientele consultant I met in The Glen Mall sold me the perks app and yes I agreed to it because the benefits seemed good but after the first debit of R140 I realised that the benefits are the same as the free trial and I didn't see the need for it and requested that may it be canceled, mind you I paid the 140 and did not use any of their services and they said they won't be able to refund me. To my surprise they debit again the next month and tell me that they have a 30 day cancelation policy that I knew nothing about and the consultant never explained to me. Two of the call Centre consultants called trying to explain all of this confusing nonsense and the 1st one was even rude (pity I forgot her name) and spoke to me as of I'm her child. But my point is I want my money back from clientele they should have communicated their policies and all before I even signed up. They lady if clarifoed that the consultant I met in person knows nothing about cancelations and I made ot a point that i ask the guy if it won't be a problem if I have to cancel and he said no. So i want my money, they can keep the 1st one but the 2nd R140 I want it back
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Perks Plan is cancelled and explained the 31 days’ notice required to stop the debit order with the bank. We have further explained that the 31 days’ notice is indicated on the terms and conditions link sent to you on your welcome document.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Perks Plan is cancelled and explained the 31 days’ notice required to stop the debit order with the bank. We have further explained that the 31 days’ notice is indicated on the terms and conditions link sent to you on your welcome document.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
