TP
Thandiwe P

1 reviews | Active since Sept 2024

05 Sept 2024, 15:30

Being ****ed by your agent clientele

Hello, my name is Thandiwe Pule from Smithfield. I am writing to report a bad experience with one of your agents. The agent came to my home doing a door-to-door campaign and took advantage of my situation. She claimed to be from Clientele working with ABC and asked for my ID and banking details, promising that I would receive a food parcel or voucher. However, I later discovered that she had registered me for a policy without my knowledge or consent. I feel deeply hurt and ****med.

The agent showed me her App which had the agent number L1940. Unfortunately, I am not the only victim - there are five of us who have been ****med by her. I would like to open a case against your company and request that you take further action to resolve this matter. I am left with nothing and would appreciate your assistance in this matter and please try to communicate with even over my email ***

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Replies (5)
Clientele Life
Clientele Life's reply05 Sept 2024, 16:06
Official
Dear Thandiwe P,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
TP
Thandiwe P's update06 Sept 2024, 09:04
Reviewer Update
I will be waiting waiting for your feedback
Clientele Life
Clientele Life's reply06 Sept 2024, 12:25
Official
Dear Thandiwe P,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.  Our attempts to contact you on the provided mobile number for the purpose of discussing and addressing your complaint were unsuccessful.
             In order to escalate the query to the relevant department, please respond to the email we sent with the policy number, ID number, and mobile number.         
Yours sincerely,  
Lindiwe Mabizela  Service Support Team LeaderClientele Life
TP
Thandiwe P's update06 Sept 2024, 16:16
Reviewer Update
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Clientele Life
Clientele Life's reply10 Sept 2024, 09:00
Official
Dear Thandiwe P,  Thank you for raising your concerns and bringing this matter to our attention  We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.  The policy has been cancelled and a refund has been requested for the debit that was deducted from your account.    We would like to apologize for any inconvenience caused in this regard.  We trust you find this in order and that this matter has been resolved to your satisfaction.  Should you require further assistance please feel free to contact us.  Regards Market Conduct