LM
Letticia M

1 reviews | Active since Mar 2022

11 Mar 2022, 16:02

Be careful of clintele life

On the 17 0f February I was ******* by a clientele sales person to join the client funeral plan by saying I was signing up for rewards and that someone who call me to explain more about it,only for me to wake up on the 23 of February with a bank notification that R250 was deducted from my account, I called them asking what was going on,they told me an application was submitted for a funeral insurance, I told them I was unemployed why would I sign up for a policy, they told me they will cancel it and refund my money, but even this day the debit order I still active,called them several time asking them why is the debit order still active if they canceled it ,they told me that maybe my bank Is just slow,even today the debit is still active and the is nothing my bank can do about it,and I'm afraid even this mouth they will still deduct my money

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Replies (2)
Clientele Life
Clientele Life's reply11 Mar 2022, 18:01
Official
Dear Letticia M,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply17 Mar 2022, 09:35
Official
Dear Letticia M,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order and refund process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. 

Regards,
 
Market Conduct