BR
BL R
1 reviews | Active since Mar 2010
03 Aug 2023, 07:19
Be careful as they do not keep to their promises
I have requested to cancel a policy more then 3 months ago yet the continue to debit my account after acknowledging the cancellation. The reverse option with your bank is disabled and cannot be changed. Their complaint process is non existent and follow up communication is ignored.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
03 Aug 2023, 10:41Dear bronwan
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply03 Aug 2023, 10:41
Official
Dear bronwan
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Aug 2023, 08:33Dear Bronwan L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
Following our telephone conversation, the Clientele Perks plan has been cancelled and there will be no further deductions. A refund for the premium deducted in July has been requested and will be processed within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
Following our telephone conversation, the Clientele Perks plan has been cancelled and there will be no further deductions. A refund for the premium deducted in July has been requested and will be processed within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply08 Aug 2023, 08:33
Official
Dear Bronwan L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
Following our telephone conversation, the Clientele Perks plan has been cancelled and there will be no further deductions. A refund for the premium deducted in July has been requested and will be processed within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
Following our telephone conversation, the Clientele Perks plan has been cancelled and there will be no further deductions. A refund for the premium deducted in July has been requested and will be processed within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
BR
BL R's updateReviewer Update
06 Sept 2023, 10:43Hi Lindiwe,
Your professionalism has been amazing. Despite multiple attempts to cancel this policy, you assisted me with my query and kept every promise. Exceptional workplace service is rare, but you deliver it. Thank you for resolving my complaint.
I wish you well in your career path,
Regards
B
Your professionalism has been amazing. Despite multiple attempts to cancel this policy, you assisted me with my query and kept every promise. Exceptional workplace service is rare, but you deliver it. Thank you for resolving my complaint.
I wish you well in your career path,
Regards
B
BR
BL R's update06 Sept 2023, 10:43
Reviewer Update
Hi Lindiwe,
Your professionalism has been amazing. Despite multiple attempts to cancel this policy, you assisted me with my query and kept every promise. Exceptional workplace service is rare, but you deliver it. Thank you for resolving my complaint.
I wish you well in your career path,
Regards
B
Your professionalism has been amazing. Despite multiple attempts to cancel this policy, you assisted me with my query and kept every promise. Exceptional workplace service is rare, but you deliver it. Thank you for resolving my complaint.
I wish you well in your career path,
Regards
B