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NS
Nodia S

1 reviews | Active since Apr 2026

02 Apr 2026, 08:36

Badservice

Terrible experience with clientele Joined for a 'clientel reward' but now they're deducting money without my consent. Put me on debit order without clear communication. Tried to cancel, did stop order at Capitec, called them, but no help. Kept getting notifications to approve the debit order on my capitec app. Very unhappy with service.

0
Replies (4)
Clientele Life
Clientele Life's reply02 Apr 2026, 08:49
Official
Dear Nodia S,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
NS
Nodia S's update02 Apr 2026, 08:54
Reviewer Update
Thank you, I will wait to hear from you
NS
Nodia S's update02 Apr 2026, 11:08
Reviewer Update
Huge thanks to Rhandzu, clientele consultant! Called me, listened to my issue, and sorted it out. Super helpful and professional. Problem solved, thanks Hellopeter
Clientele Life
Clientele Life's reply02 Apr 2026, 11:34
Official
Dear Nodia S,
 Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manhanyi has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct