Bad sevice/unprofessional conduct

I was contacted to set up a funeral policy. I went through the process, and informed the consultant that I wanted to review the policy documents before I approved the debit check. He informed me that I had a 30 day cooling off period, which I am still in. I can not dispute the debit check which was put through without my authority as it can only be reversed by Clientele. I have sent numerous emails and made a number of phone calls to the supp**** Johannesburg number, all without success. In my view this is totally unprofessional and leaves a very bad taste in the mouth. This company is very quick to set up policies, but after sales service is non existent. I see this company does not respond on Hello Peter. Very suspicious is it not.