LS
LUZUKO S
1 reviews | Active since Jul 2016
09 Nov 2019, 09:39
Bad services
Dear Sir/Madam
I have a IFA life cover under clientele.
I cancelled my policy on the 26 September 2019 but no email response from them. Secondly On 27 October 2019, the debit order went through my account.
I emailed them again to inform them about the cancelation and yet no response.
Yesterday I sent another email which is not yet responded.
I also went to the bank yesterday and they said they can't dispute it in terms of reversing the debit order.
Please assist.
Regards
Luzuko
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
09 Nov 2019, 10:08Dear LUZUKO S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply09 Nov 2019, 10:08
Official
Dear LUZUKO S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
11 Nov 2019, 09:57Dear Luzuko
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 11/11/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 11/11/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Clientele Life's reply11 Nov 2019, 09:57
Official
Dear Luzuko
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 11/11/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your policy.
We have attempted to contact you on the 11/11/2019 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist