Bad services and unproffesional

This letter is to lodge a complain against Clientele Life of the services offered and feedback which I’m not happy with. I’m a clientele life policy member which my details are clearly stated above and I’m so disappointed at how clientele Life services are rendered to clients like me.

I am dissatisfied with your services as mentioned before and with your assessor Bulelwa Mhloli who was handling my claim. Her response is badly mannered with an attitude. She was not returning my calls and emails in due time and they way she handled my account was very ***********. She called me on the 27.02.2018 around 08:30 am telling me that my claim has been rejected and with no explanation as to why was it rejected. Then she asked me if I knew that what has put me in hospital is not covered by them but if the consultant didn’t explain properly the terms and conditions and exclusions of the policy wording before agreeing to anything, then she will listen to calls of that nature and advice. But her last words were as I quote” if no recording of explanation of the policy wording ,then she will pay my claim cause there no proof of me agreeing that I do understand the agreement I’m signing up for.” She never came back with feedback over a week, then when I call clientele tell claims department she forever not there nor returning my calls when I asked them to tell her. I found it very *********** and rude not to provide services accordingly. The FIAS act states that a intermediary service entity should provide recording of advice and service to the client if needed, so that was not provided to me and was not even presented to me, thus I find this very much unprofessional and *********** of your services and assistance. To show no respect and professionalism she send another consultant to phone me and tell ne that my claim is repudiated and yes there was no record finding of me and the consultant explaining the policy wording. I asked myself the question, whose fault is it that proper services were not render to me in a professional? I’ve been send from pillar to post till thus far no proper feedback until now when I receive this repudiation letter. Unfortunately the problem is remains unresolved to me. I am hereby requesting that you have a relook on my claim advice compensate me or pay me as this was not handled in professional manner. Please contact me within 5 days to confirm that you will honor my request. I have prepared a complaint for submission to the proper agencies for investigation.