QP
Queen P
1 reviews | Active since Mar 2021
18 Mar 2021, 12:19
Bad services
I am deeply sad by clientele life I a had never authorised them to do a debit order nor had I signed any policy forms from them to give them authority to do such things I had sent an email to them several times to cancel my policy with them and I pleaded that they should not keep taking my salary as I am a single mother who is on meternity leave and they are making living a nightmare as I have fend for myself. Please help me to stop these debit order
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Mar 2021, 15:56Dear Queen P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply18 Mar 2021, 15:56
Official
Dear Queen P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Mar 2021, 12:57Dear Queen P
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply19 Mar 2021, 12:57
Official
Dear Queen P
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Mar 2021, 12:30Dear Queen P,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was also explained and you confirmed that you were now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was also explained and you confirmed that you were now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply23 Mar 2021, 12:30
Official
Dear Queen P,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was also explained and you confirmed that you were now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was also explained and you confirmed that you were now satisfied. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life