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Mantwa P

1 reviews | Active since May 2019

14 Sept 2020, 13:06

BAD SERVICES

I Mhlawudi experienced bad service from clientele funeral insurance on the 29/07/2020 I call them and told the Tha my uncle has passed on they said they will call me, used their app to report the death of my uncle the y said a consultant will call me and up until today I have not received any feedback from the all they now is to Debit my account and when I call them they said it will be escalated I will not rocomend them as their service is very bad is not what you see on their adverti*****ts

0
Replies (3)
Clientele Life
Clientele Life's reply14 Sept 2020, 13:32
Official
Dear  Mantwa P,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life    
MP
Mantwa P's update14 Sept 2020, 15:34
Reviewer Update
*** / ***
Clientele Life
Clientele Life's reply15 Sept 2020, 15:19
Official
Dear Mantwa P, Thank you for raising your concerns with us.  We confirm that we have made contact with you to address all raised concerns. We therefore confirm that we have provided you with feedback telepathically and explained the refund process. We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard. 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Judith MboweniService Recovery Specialist