1 reviews | Active since Oct 2017
Bad service towards my mother/because she couldn't speak English
2 years ago my mother joined clientele life for hospital cover, a year after she phoned them to claim and they said she's is not getting anything back ?, Which was something totally different when she was joining,she phoned them early last month to cancel the policy but no one assisted her because she couldn't speak English (so disappointing) they promised her to found someone who speak her language (Zulu)but it been a month now no one has given her a feedback ,I'm so angry
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per telephonic discussion with our policyholder on 03 November 2017, we have addressed all concerns raised regarding her policy status, the terms and conditions.
Our policyholder confirmed that she understands the procedures and was happy with the assistance provided, we therefore considered the query resolved.
It is important to note, that we are not in a position to provide further information to you regarding the policy. Should you require further policy information, we will require a consent letter from our policyholder providing us with such permission.
We trust you find the above in order.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per telephonic discussion with our policyholder on 03 November 2017, we have addressed all concerns raised regarding her policy status, the terms and conditions.
Our policyholder confirmed that she understands the procedures and was happy with the assistance provided, we therefore considered the query resolved.
It is important to note, that we are not in a position to provide further information to you regarding the policy. Should you require further policy information, we will require a consent letter from our policyholder providing us with such permission.
We trust you find the above in order.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist