pp
patrick.murindagomo patrick.murindagomo
1 reviews | Active since May 2016
03 Jun 2019, 09:13
BAD SERVICE THEY LIE TO WHAT THEY TELL YOU OVER THE PHONE
I have been trying to cancel my account with them, Ref: E ********** 0 for the past 3 months. I submitted all the docs required, nothing has been done and they take for ever to respond to emails not support even a call nothing just automated emails. The service is just very bad and what they advertise is a lie as they do not care for their clients. I only got a response from Itumeleng Motsepe Client Services Consultant- Claims and he never responded back after I sent him the mail with the signed cancellation form.
I just want my money back, cancel service and be removed from their data base.
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Replies (2)
Clientele Life's replyOfficial
03 Jun 2019, 09:45Dear Patrick H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply03 Jun 2019, 09:45
Official
Dear Patrick H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
16 Jul 2019, 15:10Dear Patrick H
As per telephonic discussion held on 3 June 2019, we confirmed the documents which were outstanding, in order to process your request, to withdraw funds from the policy.
Upon receipt of the documents the policy will be cancelled and the funds available on the policy will be processed into the selected bank account.
We will be in contact with you shortly, to confirm if you still wish to continue with your request as the required documents have not been received.
We trust you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life's reply16 Jul 2019, 15:10
Official
Dear Patrick H
As per telephonic discussion held on 3 June 2019, we confirmed the documents which were outstanding, in order to process your request, to withdraw funds from the policy.
Upon receipt of the documents the policy will be cancelled and the funds available on the policy will be processed into the selected bank account.
We will be in contact with you shortly, to confirm if you still wish to continue with your request as the required documents have not been received.
We trust you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life