Bad service no responde after more than 10 days

I woulf like to register my discontment with clientele and the way in which they treat clients. I will be registering a complaint with the Ombudsman and issuing summons against then too.<br> <br> My fathet passed on the 25th April 2016 and thr following day I registered a claim. Got an emaik same day with required docs which were sent same day. I then receivef a confirmation sms, howevet, until today i have not received any feedbavk which is contrary to their advert that claims will be paid within 24 hours. <br> <br> I hereby wish to givr them 24 hours to resolve thid failure which I am proceding with the ombudsman. I also believe that people should reconsider clientele as a service provider as it has failed me.