Bad service in their call centre
I had a problem with salary switching with ny employer so i called in to let them know about that and i explained everything and asked if they can please deduct on my previous banking details as soon as i get paid so policy will not lapse but the lady i spoke did not do that... they did not deduct and now i am calling in spoke to another lady and that one just doesnt want to assist me she keeps asking questions but still no conclusion .my airtime has ran out twice today trying to resolve this but still no assistance ... they are very ******** and slow and do not care how much money ive wasted paying for this... worse my grandma is in that policy i cant start all over again nx!!!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
You raised concerns regarding the service you received.
At the outset we would like to apologise for any inconvenience caused in this regard.
As per our telephonic discussion we have addressed your concerns regarding the status on your policy and we have provided you with options to resolve this matter and you confirmed that you were happy with the solution we discussed.
We trust that this is all you require in this regard and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
You raised concerns regarding the service you received.
At the outset we would like to apologise for any inconvenience caused in this regard.
As per our telephonic discussion we have addressed your concerns regarding the status on your policy and we have provided you with options to resolve this matter and you confirmed that you were happy with the solution we discussed.
We trust that this is all you require in this regard and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist