MP
Mpho P
1 reviews | Active since Apr 2021
05 Dec 2023, 20:41
Bad service-Hospitality plan
Good day it is with a very heavy heart and disappointment that I as a client of clientele for almost 10 years I am being treated this badly. My policy number is *** which covers my wife,she has been hospitalised for almost 5 weeks and recently released from the hospital.I was hoping for assistance regarding the claiming of the hospitality plan but I am being sent from pillar to post I have been paying religiously and I really don't understand what the problem is because I've never missed the payment and every time I speak to a consultant I am being given different information and I am not getting any assistance I am very upset and quite disappointed by this company because my wife hasn’t fully recovered and this is very stressful and I wish to be assisted as soon as possible as this money that I am planning to claim from the hospitality plan would help me so much with the expenses of the house and everything else that has to do with covering my wife's medical issues. I hope to hear from you soon.
Helpful (0)
Replies (9)0
Replies (9)
Clientele Life's replyOfficial
06 Dec 2023, 11:38Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Dec 2023, 11:38
Official
Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Dec 2023, 11:38Dear Mpho P,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim, and confirmed that the Claims Assessor will be in contact with you shortly
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim, and confirmed that the Claims Assessor will be in contact with you shortly
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply06 Dec 2023, 11:38
Official
Dear Mpho P,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim, and confirmed that the Claims Assessor will be in contact with you shortly
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim, and confirmed that the Claims Assessor will be in contact with you shortly
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
MP
Mpho P's updateReviewer Update
07 Dec 2023, 09:44Thank you assistance was given.
MP
Mpho P's update07 Dec 2023, 09:44
Reviewer Update
Thank you assistance was given.
Clientele Life's replyOfficial
08 Dec 2023, 10:42Dear Mpho P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your positive feedback to the relevant management team whom we know will truly appreciate it.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your positive feedback to the relevant management team whom we know will truly appreciate it.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply08 Dec 2023, 10:42
Official
Dear Mpho P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your positive feedback to the relevant management team whom we know will truly appreciate it.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your positive feedback to the relevant management team whom we know will truly appreciate it.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
MP
Mpho P's updateReviewer Update
12 Dec 2023, 19:37I sent all the required documents stamped by both hospitals as per the company’s request,later today I received a call that they called the hospital I was admitted to and one of the nurses said she doesn’t know of me(which doesn’t make sense because the nurse(Sister Mphuthi)isn’t an admin~I’m assuming the hospital(Carltonville hospital)has administrators when I’m admitted but nothing of that was considered on your side,the Dr that treated me was Dr Pooe and documents shows this(which makes it nearly impossible to **** such documents). I am beyond disappointed by your poor service and your lack of interest to solve my case because I feel like I have been begging for weeks to get a mere service from your company which a pay for diligently month.
Please ASAP
Please ASAP
MP
Mpho P's update12 Dec 2023, 19:37
Reviewer Update
I sent all the required documents stamped by both hospitals as per the company’s request,later today I received a call that they called the hospital I was admitted to and one of the nurses said she doesn’t know of me(which doesn’t make sense because the nurse(Sister Mphuthi)isn’t an admin~I’m assuming the hospital(Carltonville hospital)has administrators when I’m admitted but nothing of that was considered on your side,the Dr that treated me was Dr Pooe and documents shows this(which makes it nearly impossible to **** such documents). I am beyond disappointed by your poor service and your lack of interest to solve my case because I feel like I have been begging for weeks to get a mere service from your company which a pay for diligently month.
Please ASAP
Please ASAP
MP
Mpho P's updateReviewer Update
12 Dec 2023, 19:38Please assist ASAP.
MP
Mpho P's update12 Dec 2023, 19:38
Reviewer Update
Please assist ASAP.
Clientele Life's replyOfficial
13 Dec 2023, 11:27Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Claims department and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Claims department and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply13 Dec 2023, 11:27
Official
Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Claims department and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Claims department and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
MP
Mpho P's updateReviewer Update
13 Dec 2023, 14:53I haven’t received any assistance(way forward regarding my claim still).
MP
Mpho P's update13 Dec 2023, 14:53
Reviewer Update
I haven’t received any assistance(way forward regarding my claim still).
Clientele Life's replyOfficial
14 Dec 2023, 12:05Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
The Complaints Assessor has contacted you to explain that due to the confirmation received from the hospital attendees, we can only review claims if you provide the following:
- Complete clinic file
- MR completed by the treating Dr.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
The Complaints Assessor has contacted you to explain that due to the confirmation received from the hospital attendees, we can only review claims if you provide the following:
- Complete clinic file
- MR completed by the treating Dr.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply14 Dec 2023, 12:05
Official
Dear Mpho P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
The Complaints Assessor has contacted you to explain that due to the confirmation received from the hospital attendees, we can only review claims if you provide the following:
- Complete clinic file
- MR completed by the treating Dr.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
The Complaints Assessor has contacted you to explain that due to the confirmation received from the hospital attendees, we can only review claims if you provide the following:
- Complete clinic file
- MR completed by the treating Dr.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department