BAD SERVICE FROM CLIENTELE LIFE *****ING MY MONEY

I keep making an attempt to cancel my policy. I phone the call center twice, wait for minutes and minutes and get cut off. I msg them on what's app and even though they haven't even assisted me they close my chat because they say it's resolved. Very bad service. How do I cancel my policy if they don't help me. I told them to phone me at a certain time and they didn't, then they phone me while I'm driving. I can't afford this policy any longer. But they are actually *****ing my money now because they know I want to cancel but almost as if they won't allow me to.