PA
Portia A
1 reviews | Active since Dec 2020
02 Dec 2020, 09:18
Bad Service From Clientele
I am deeply hurt and disappointed by the service from Clientele. We are dealing with ******, *********. I got a call from their agent about my insurance I requested to cancel it only to realize that they are going to continue debiting my account monthly without my permission, the agent ******* me by saying that I must accept debi check so that they can refund me nothing up until today. I send emails nothing, all I got was a call from a lady who **** about a refund in the next 15 working days that was 2 months ago. I guess even if you claimed for death in the family you won't get that money, this PEOPLE ARE CREMINALS BEWARE OF THEM !!!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
02 Dec 2020, 09:56Dear Portia A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2020, 09:56
Official
Dear Portia A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
PA
Portia A's updateReviewer Update
02 Dec 2020, 10:09It's not for the first time I hear this respond let's hope it's going to happen. Because I have been sending several emails to you guys but getting the same respond but no one has called me till today. I WANT MY MONEY ALL OF IT THAT YOU TOOK!!! I declined the Debi Check on my app but you still continued to debit R377 every month. When I sent the e-mail to stop the debit order it took 4 months for me to get respond.
PA
Portia A's update02 Dec 2020, 10:09
Reviewer Update
It's not for the first time I hear this respond let's hope it's going to happen. Because I have been sending several emails to you guys but getting the same respond but no one has called me till today. I WANT MY MONEY ALL OF IT THAT YOU TOOK!!! I declined the Debi Check on my app but you still continued to debit R377 every month. When I sent the e-mail to stop the debit order it took 4 months for me to get respond.
PA
Portia A's updateReviewer Update
02 Dec 2020, 13:41I just received a call a few minutes from Mbali said my money will be paid in this coming Friday before 3pm. Let's hope that this time it will happen, I honestly can't go up and down like this!!!
PA
Portia A's update02 Dec 2020, 13:41
Reviewer Update
I just received a call a few minutes from Mbali said my money will be paid in this coming Friday before 3pm. Let's hope that this time it will happen, I honestly can't go up and down like this!!!
Clientele Life's replyOfficial
02 Dec 2020, 17:00Dear Portia
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, an urgent refund has been requested and should reflect in your account with 24 – 48 hours. Please feel free to contact us if you require further assistance. Yours sincerely,
Market Conduct Team
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, an urgent refund has been requested and should reflect in your account with 24 – 48 hours. Please feel free to contact us if you require further assistance. Yours sincerely,
Market Conduct Team
Clientele Life's reply02 Dec 2020, 17:00
Official
Dear Portia
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, an urgent refund has been requested and should reflect in your account with 24 – 48 hours. Please feel free to contact us if you require further assistance. Yours sincerely,
Market Conduct Team
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, an urgent refund has been requested and should reflect in your account with 24 – 48 hours. Please feel free to contact us if you require further assistance. Yours sincerely,
Market Conduct Team
PA
Portia A's updateReviewer Update
03 Dec 2020, 19:34I just wanted to give you feedback guys Clientele paid back my money I'm so happy. Thank you Clientele.
PA
Portia A's update03 Dec 2020, 19:34
Reviewer Update
I just wanted to give you feedback guys Clientele paid back my money I'm so happy. Thank you Clientele.