AJ
Angelique J
1 reviews | Active since Apr 2021
26 Apr 2021, 09:25
Bad Service from Clientele
Good day, I would like to share what i am currently experiencing at clientele. At the beginning of last month they called me to open up a funeral policy. They added the wrong details on the policy and did not add my son to this policy as we discussed.I have emailed them 3 times already and they keep sending an email back to say is there is nothing they can do to make me change my mind. They dont phone me to discuss this. I tried calling them a fee times but i never get through anyone. I have asked them to cancel my policy they just ignore me and still debited the amount of R344.00. I want my money back. Please could anyone help me
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Apr 2021, 11:49Dear Angelique J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Apr 2021, 11:49
Official
Dear Angelique J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
AJ
Angelique J's updateReviewer Update
26 Apr 2021, 12:30I dont understand why we as clients have to go through all of this to get feedback, but thank you. I will be waiting to hear from you guys today.
AJ
Angelique J's update26 Apr 2021, 12:30
Reviewer Update
I dont understand why we as clients have to go through all of this to get feedback, but thank you. I will be waiting to hear from you guys today.
Clientele Life's replyOfficial
29 Apr 2021, 11:23Dear Angelique J
By now you have been contacted by Lindiwe Mabizela, who has assisted with all concerns raised.
You have confirmed that you are satisfied with the feedback. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Lindiwe Mabizela, who has assisted with all concerns raised.
You have confirmed that you are satisfied with the feedback. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Apr 2021, 11:23
Official
Dear Angelique J
By now you have been contacted by Lindiwe Mabizela, who has assisted with all concerns raised.
You have confirmed that you are satisfied with the feedback. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Lindiwe Mabizela, who has assisted with all concerns raised.
You have confirmed that you are satisfied with the feedback. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
AJ
Angelique J's updateReviewer Update
03 May 2021, 11:16Good day,
Last week I wrote a review of my experience at clientele asking them to cancel my funeral policy due to the lack of communication and there bad service. I also asked them to refund the money that was debited but they did not as yet. I just want my money back so I can move on from this.
Last week I wrote a review of my experience at clientele asking them to cancel my funeral policy due to the lack of communication and there bad service. I also asked them to refund the money that was debited but they did not as yet. I just want my money back so I can move on from this.
AJ
Angelique J's update03 May 2021, 11:16
Reviewer Update
Good day,
Last week I wrote a review of my experience at clientele asking them to cancel my funeral policy due to the lack of communication and there bad service. I also asked them to refund the money that was debited but they did not as yet. I just want my money back so I can move on from this.
Last week I wrote a review of my experience at clientele asking them to cancel my funeral policy due to the lack of communication and there bad service. I also asked them to refund the money that was debited but they did not as yet. I just want my money back so I can move on from this.