ND
Nokuthula D
1 reviews | Active since Jul 2023
05 Jul 2023, 15:45
Bad service from Clientele
I've had bad experience with 2 attempts on canceling but they dragged eventually was called back to cancel but they failed to send proof of cancelation via email and they debited again this morning. Called them, that's when I found out that it was canceled last month and apparently they cannot even refund me. Anyone who would like to join it,please don't because even their service is very very very bad. The worst!!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Jul 2023, 09:32Dear Nokuthula D
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Jul 2023, 09:32
Official
Dear Nokuthula D
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Jul 2023, 13:34Dear Nokuthula D,
Thank you for raising your concerns with us.
According to our records, the policy was cancelled on June 20th. As per our telephone conversation, a refund of the premium deducted in June will be paid into your bank account once our Billings team confirms receipt. We would like to apologise for the delay and any inconvenience experienced.
Please note that an email containing the letter to confirm cancellation was sent to your email address as confirmed during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
According to our records, the policy was cancelled on June 20th. As per our telephone conversation, a refund of the premium deducted in June will be paid into your bank account once our Billings team confirms receipt. We would like to apologise for the delay and any inconvenience experienced.
Please note that an email containing the letter to confirm cancellation was sent to your email address as confirmed during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jul 2023, 13:34
Official
Dear Nokuthula D,
Thank you for raising your concerns with us.
According to our records, the policy was cancelled on June 20th. As per our telephone conversation, a refund of the premium deducted in June will be paid into your bank account once our Billings team confirms receipt. We would like to apologise for the delay and any inconvenience experienced.
Please note that an email containing the letter to confirm cancellation was sent to your email address as confirmed during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
According to our records, the policy was cancelled on June 20th. As per our telephone conversation, a refund of the premium deducted in June will be paid into your bank account once our Billings team confirms receipt. We would like to apologise for the delay and any inconvenience experienced.
Please note that an email containing the letter to confirm cancellation was sent to your email address as confirmed during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
ND
Nokuthula D's updateReviewer Update
06 Jul 2023, 21:48Thank you so much for your assistance ms. Lindiwe,I'm happy that we could resolve everything with patience and understanding.
ND
Nokuthula D's update06 Jul 2023, 21:48
Reviewer Update
Thank you so much for your assistance ms. Lindiwe,I'm happy that we could resolve everything with patience and understanding.
Clientele Life's replyOfficial
12 Jul 2023, 08:45Dear Nokuthula D,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Jul 2023, 08:45
Official
Dear Nokuthula D,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life