1 reviews | Active since Jun 2016
Bad Service from Clientele
<p>My name is Dumisani Mnisi my sister passed away rescently and she is with clientele the funeral is tomorrow and up untill now they have not released the money for the proceedings. I am very unhappy about this it is putting alot of stress on us as the family.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator (Leonard Machakela) was in contact with you regarding this claim, and full payment was made on 03/06/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
As the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator (Leonard Machakela) was in contact with you regarding this claim, and full payment was made on 03/06/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Claims Department