Hellopeter
Share Your Experience
BB
Bianca B

1 reviews | Active since Jan 2019

13 Dec 2022, 11:58

Bad Service

I wrote an review last month about them deducting my money without my permission and after that I cancelled both the policies and still they are deducting, I have send them an email on Saturday no progress called them with my last airtime and I ask Lungelo to call me back still nothing, because I ask them again to refund my money.

0
Replies (4)
Clientele Life
Clientele Life's reply13 Dec 2022, 16:47
Official
Dear   Bianca B 
We confirm receipt of the concerns raised.
        
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
        
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor 
Clientele Life  
BB
Bianca B's update14 Dec 2022, 13:36
Reviewer Update
I am still waiting to hear when will I get my refund because no one contacted me.
Clientele Life
Clientele Life's reply14 Dec 2022, 15:17
Official
Dear  Bianca B   We confirm receipt of the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced.

Please be informed that an investigation into your complaint is underway and we will contact you within 24 working hours to provide feedback.

Your patience in this regard would be highly appreciated.  Yours sincerely,  
Maria Mokhuabane
BB
Bianca B's update02 Jan 2023, 11:24
Reviewer Update
Good Day
I am very disappointed in Clientele because they have escalate this matter to the Internal Arbitrator on the 19 of December but up until now I did not receive any feedback from them and then on the 23rd they deducted again.

I don't know what to do anymore because it feels like I am working Clientele because they deduct 2 premiums in one month.

Please help me to get my refund because the total now is R2720
Regards
Bianca