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manapo M

1 reviews | Active since Jun 2015

25 Feb 2022, 13:12

Bad service

I’m writing on behalf of my Mom who is a pensioner, she spoke to Clientele consultant but never gave them consent to deduct money on her account as she also did sign anything or gave them a list of people she wants to insure however there has been money that was deducted from her account. She went to the bank they couldn’t reverse the debit order. Can you kindly cancel the debit order and refund her the money that was deducted from her account without consent. Her number ***

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Replies (2)
Clientele Life
Clientele Life's reply25 Feb 2022, 13:17
Official
Dear Manapo M,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely, 

Lindiwe Mabizela
Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply25 Feb 2022, 16:26
Official
 
Dear Manapo M,
 
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised. 
 
Kindly note that policy has been cancelled and refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lebohang Makhakhe 
Service Support Specialist 
Clientele Life