NZ
Nomthandazo Z
1 reviews | Active since May 2014
24 Mar 2021, 11:16
Bad service!
Headache! Been calling, sending emails and no-one cares to respond to me :(
I don't even wanna talk about how useless is the What'sApp number - Got a response from Nomsa M that said "your query has been resolved" how when I haven't even sent my inquiry?
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 Mar 2021, 11:19Dear Nomthandazo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 Mar 2021, 11:19
Official
Dear Nomthandazo,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Mar 2021, 14:25Dear Nomthandazo,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients.
Furthermore, the necessary feedback has been provided regarding one of your members covered on the policy and I have also sent updated policy documents.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply24 Mar 2021, 14:25
Official
Dear Nomthandazo,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients.
Furthermore, the necessary feedback has been provided regarding one of your members covered on the policy and I have also sent updated policy documents.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life
NZ
Nomthandazo Z's updateReviewer Update
24 Mar 2021, 15:50Thank you for helping me Vusimuzi after I struggled for days.
NZ
Nomthandazo Z's update24 Mar 2021, 15:50
Reviewer Update
Thank you for helping me Vusimuzi after I struggled for days.