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Ndyebo N
1 reviews | Active since Oct 2020
11 Jun 2021, 16:37
Bad service ever
Bad service on the 27 April I open the IFA business which I did send them email same day to cancel it because I changed my mind month end May client deducted money from my account although I didn't not approve the debt check ☑... I phone them told them this was canceled and want my money back I'm still waiting.... Every time I send emails the auto reply says we'll get back to you within 2 working days that's all I get till today.
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Replies (2)
Clientele Life's replyOfficial
14 Jun 2021, 10:05Dear Ndyebo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Jun 2021, 10:05
Official
Dear Ndyebo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Jun 2021, 14:23Dear Ndyebo N
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the grace refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life's reply14 Jun 2021, 14:23
Official
Dear Ndyebo N
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the grace refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life