1 reviews | Active since Jul 2017
Bad service empty promise
Debit order for my policy didn't collect they then sent me a message that my policy is unpaid. I called the call center the same day I received the message on 26 September 2017 because I was scared that my policy will default. I asked the lady that was trying to help me in their call center if they can send the debit order again she said no they can't. Such a big name they want to tell me they can't do an Adhoc debit for their clients? And then she said she will send me the payment details to make the manual payment but she DID NOT send the details. I'm really disappointed in Clientelle.
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We would like to take this opportunity to sincerely apologize for any inconvenience caused in this regard.
Furthermore we will await for the requested proof of payment so that we can update your profile accordingly.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We would like to take this opportunity to sincerely apologize for any inconvenience caused in this regard.
Furthermore we will await for the requested proof of payment so that we can update your profile accordingly.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist